We do NOT sell copyrighted materials. All item prices listed are for storage, retrieval, cataloging, backup, and handling fees associated with listed items. All sales are final unless a mistake is made on our part, in which case a full refund will be issued minus shipping costs. All items are non-refundable. We do not provide technical support for Restore Disks, if you have any questions regarding your computers' restore procedures, please contact your manufacturer.